Taguig, Philippines – TELNOVO Communications, a premier provider of cloud communication solutions, and Call Center Studio, a global leader in cloud-native call center software built on Google Google Cloud Platform, today announced a strategic partnership designed to deliver a unified, high-performance communication ecosystem for enterprises and Business Process Outsourcing (BPO) firms.
As the demand for remote work capabilities and rapid scalability grows, this collaboration integrates Telnovo’s robust carrier-grade voice infrastructure with Call Center Studio’s serverless, browser-based Contact Center as a Service (CCaaS) platform. The result is an all-in-one solution that allows businesses to set up operations in minutes, ensuring crystal-clear connectivity and advanced omnichannel capabilities.
Synergy for Success
The partnership addresses critical pain points in the industry, specifically the need for reliable local connectivity combined with flexible software.
- Telnovo Communications brings its extensive voice coverage, high-quality voice termination, and local expertise to the table, ensuring calls connect without latency or jitter.
- Call Center Studio provides the interface and intelligence, offering features such as AI-powered IVR, predictive dialing, and seamless CRM integrations, all hosted on a scalable public cloud infrastructure.
Executive Commentary
“We are thrilled to partner with Call Center Studio to offer our clients a truly modern contact center experience,” said Miguel Mendoza, President and CEO at Telnovo Communications. “By combining our resilient voice network with their agile, cloud-native software, we are removing the hardware barriers that have traditionally slowed down BPO growth. Our clients can now scale their agents globally without worrying about infrastructure bottlenecks.”
Key Benefits of the Partnership Include:
- Rapid Deployment: Onboard remote agents and set up new campaigns in minutes via a 100% web-based portal.
- Scalability on Demand: A true pay-as-you-go model that allows businesses to scale up during peak seasons and scale down when needed.
- Enhanced Reliability: The combination of Telnovo’s redundant SIP trunking and Call Center Studio’s serverless architecture ensures maximum uptime.
- Omnichannel Support: Manage voice, chat, email, and social media interactions in a single, unified interface.
About Telnovo Communications Telnovo Communications is a leading provider of VoIP, Cloud PBX, and telecommunications solutions. Specializing in serving the BPO industry and enterprise clients, Telnovo offers carrier-grade voice quality, extensive global coverage, and customized communication strategies to help businesses connect with the world.
About Call Center Studio Call Center Studio is the world’s first cloud-native call center software built on Google’s infrastructure. It offers a fast, scalable, and reliable CCaaS platform that enables organizations to manage their customer experience operations from anywhere in the world, requiring only a browser and an internet connection.
