Talkdesk AI Trainer honored for exceptional innovation
SAN FRANCISCO–May 4, 2022–Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, announced today that TMC, a global, integrated media company, has named Talkdesk AI Trainer™ as a 2022 CUSTOMER Product of the Year Award winner.
While most artificial intelligence (AI) systems require the employment of highly specialized data scientists, the powerful simplicity of Talkdesk AI Trainer allows agents with domain knowledge to improve AI models autonomously. As a result, businesses can successfully resolve more cases through automation to improve accuracy, decrease the cost per case, and increase customer satisfaction.
Human-in-the-loop (HITL) systems—in which humans provide information and knowledge for AI training—are essential for many applications and the ongoing maturation of AI in the contact center. Talkdesk AI Trainer is the first HITL tool to be included in the operational flow of contact centers. Within Talkdesk AI Trainer, dashboards display the performance of each AI model and indicate where they need additional training. By making AI-driven decisions observable and trainable for non-technical staff, accuracy issues can be discovered and resolved faster.
Talkdesk leverages AI to transform every step of the customer journey. Infusing AI into the everyday tools and processes that make customer service the best it can be, Talkdesk continues to lower the barrier to AI adoption in contact centers, empowering companies to deliver faster, more frictionless customer experiences.
The 2022 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Talkdesk with a 2022 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Talkdesk AI Trainer solution has proven deserving of this elite status and I look forward to continued innovation from Talkdesk in 2023 and beyond.”
About TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
Additional Resources:
- Download the report on humanizing CX with AI and automation
- See Talkdesk as a Leader by Gartner in the 2021 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
- Hear directly from customers on why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
